Privacy statement

When you visit our website kraatskip.nl or contact us, we receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or want to know what information we hold about you, please contact us. We may update this privacy notice if we find it necessary. We therefore recommend that you review this privacy statement regularly so that you are aware of any changes. This privacy notice was last amended on 22 April 2024.

Table of contents

1. When does this privacy notice apply?
2. Who uses your data?
3. From whom do we use data?
4. How do we get your data?
5. What data of yours do we use?
6. What do we use your data for?
7. How long do we keep your data?
8. Who do we share your data with?
9. Where do we store your data?
10. How secure is your data with us?
11. What can you ask of us?
12. What rules apply to this privacy notice?
13. Which cookies do we use?
14. What do we do with data of minors?
15. Do you have a question about this privacy statement?

1. When does this privacy notice apply?

This privacy statement applies to all personal data we process and to all domains related to us. It concerns the personal data of anyone who has ever had contact with us or visited our website, such as visitors, customers and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address or surfing behaviour. If you want to know more about personal data, please check the website of the Personal Data Authority.

2. Who uses your data?

J. van de Kraats Kipspecialiteiten is responsible for the www.kraatskip.nl website and is therefore the organisation responsible for the use of your personal data as described in this privacy statement. The full details are:

J. van de Kraats Kipspecialiteiten
Eenspan 34
3897 AL Zeewolde
KvK: 52845796

3. From whom do we use data?

We process the personal data of anyone who has contacted us or visited our website. These include visitors, private customers, business customers and contacts of our partners.

4. How do we get your data?

We get the data directly from you as soon as you:

• visit our website
• enter data on our website
• contact us by mail, phone or other means

5. Welke gegevens gebruiken we van u?

We use the following data:

• Name
• Residential or business address
• Email address
• Phone number
• Date of birth
• Age
• Position
• Company name

4. Waarvoor gebruiken wij uw gegevens?

We use your personal data only for the purpose for which we are authorised to use it

• We have obtained consent from you to use your personal data.
• We use your information because we want to give you the best service as a customer and we cannot do so without it.
• We use your data because we keep central records, conduct marketing activities, want to prevent and combat fraud and use the data for risk management.
• There is an emergency and you are unable to consent.

7. How long do we keep your data?

We keep your personal data for as long as we are required to do so by law and as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we will keep your data according to the legal retention period of seven years. After that, we keep your data only for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we keep specific data about you, please contact us.

8. Who do we share your data with?

Your personal data will only be used by us. We will never share your personal data with others.

9. Where do we store your data?

We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.

10. How secure is your data with us?

We have taken great care to secure your data both organisationally and technically as much as possible. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. So your data is safe with us. We also ensure that your data is only used by people who have received permission from us to do so. If you have any questions about the specific means of security, please contact us.

11. What can you ask of us?

Because we use personal data about you, you have several rights. We list these rights for you below.

Right to information

We need to explain to you in a comprehensible and clear way what we do with your data and what control you have over it. We therefore explain in detail in this privacy statement what data we collect from you and how we handle your data.

Right of inspection

You may always ask us to see the data we hold on you.

Right of rectification

You may ask us to correct your data if it is incorrect or incomplete.

Right to object

You may object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing. For example, you can indicate to us that you no longer wish to receive mail from us. This also applies to personalised recommendations on our website.

Right to data portability

If you are a customer of ours or have consented to the use of your data, you may ask us to send you the digital data we hold about you. This will allow you to transfer that data to another organisation if you wish.

Right to limitation

You may ask us to limit the use of your data. This means that in certain cases we may only keep your data but not use it.

Right to be forgotten

You may ask us to delete any data we hold on you. We will then delete all data traceable to you. In some cases, we cannot or may not yet delete your data. For example, we have to keep some data for 7 years for the tax authorities.

Right to file a complaint

You may complain about how we handle your data. If you have a complaint, we will be happy to resolve it for you. Please contact us to do so. You may also file your complaint with the Personal Data Authority. Of course, we hope it will not come to that, but in the extreme case you may also go to court. In that case, it is the court in J. van de Kraats Kipspecialiteiten's place of business that will handle your complaint.

How do I submit an application or complaint?

Send your enquiry or complaint to us at contact@kraatskip.nl. We will process your request or complaint within 30 days. If it involves multiple applications or complaints or if your application or complaint is complex, it may take longer. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will request data from you to make sure that you are the correct person whose personal data are.

12. What rules apply to this privacy notice?

Our privacy statement must comply with several conditions. In particular, these conditions can be found in the General Data Protection Regulation. In addition, the general rules applicable under Dutch law apply to our privacy statement.

13. Which cookies do we use?

You can decide which of your data we may use. If you have given us permission to personalise your profile based on your browsing and search behaviour, we can tailor our website specifically to you to make it easier and more personal to use. We do this with the help of cookies. A cookie is a small text file that is placed on your computer when you visit our website

We use the following types of cookies on our website:

• Functional cookies: These allow the website to function better and are more user-friendly for visitors. For example: tracking the selected translation of the website or for filling in a form.
• Analytical cookies: To understand visits to our website based on information about visitor numbers, popular pages and popular topics. This can be used to collect the following information:
• The number of unique visitors
• How often users visit the site
• Which pages users view
• Hoelang gebruikers een bepaalde pagina bekijken
• At which page visitors leave the site

14. What do we do with data of minors?

We do not specifically target minors with our website or as an organisation. This means that if you are under 18, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume that you have obtained this permission before your visit.

15. Do you have a question about this privacy statement?

Do you have a question about our privacy statement? If so, please feel free to contact us by sending an email to contact@kraatskip.nl. We will be happy to help you.